Legal Notice

This Legal Notice governs the use of genuinesuede.com, operated by Genuine Suede LLC, and provides important information concerning the ownership, operation, intellectual property, liability, and legal use of this website.

By accessing or using this website, you acknowledge the terms described in this Legal Notice together with our Terms of Service, Privacy Policy, Return and Refund Policy, Shipping Policy, and other applicable store policies.

1. Website Operator

The website genuinesuede.com is operated by:

Genuine Suede LLC
Trading Name: Genuine Suede
Website: genuinesuede.com
Customer Support: support@genuinesuede.com

Genuine Suede LLC operates this website for the purpose of offering products and related e-commerce services to customers.

2. E-Commerce Platform

Our online store is hosted through Shopify.

Shopify provides the e-commerce infrastructure used to operate our website, checkout, order management, and related online commerce functionality.

Payments may be processed through Shopify Payments or other authorized payment methods displayed during checkout.

The availability of specific payment methods may vary depending on the customer's location, currency, and transaction.

3. Contact

For questions regarding:

• Orders;
• Products;
• Shipping;
• Returns;
• Refunds;
• Exchanges;
• Payments;
• Privacy;
• Legal matters;
• Website use;

please contact:

support@genuinesuede.com

For order-related inquiries, customers should include their order number whenever possible.

4. Website Ownership

Unless otherwise stated, this website and its original content are owned by, licensed to, or lawfully used by Genuine Suede LLC.

Protected website materials may include:

• Brand names;
• Logos;
• Product photography;
• Product descriptions;
• Graphics;
• Illustrations;
• Videos;
• Text;
• Website layouts;
• Icons;
• Marketing materials;
• Page designs;
• Digital content.

These materials may be protected by applicable copyright, trademark, trade dress, and other intellectual property laws.

5. Intellectual Property Rights

The name Genuine Suede, its branding, logos, visual identity, website content, and associated commercial materials may not be copied, reproduced, distributed, modified, republished, or commercially exploited without authorization where protected by applicable law.

Customers may view and use the website for lawful personal shopping purposes.

Nothing on this website grants users ownership of Genuine Suede's intellectual property.

6. Product Images and Descriptions

We make reasonable efforts to ensure that product photographs, descriptions, specifications, colors, materials, and sizing information accurately represent the products offered.

However, minor differences may occur because of:

• Screen settings;
• Display calibration;
• Lighting conditions;
• Photography;
• Manufacturing variations;
• Device characteristics.

Such minor differences do not affect statutory rights relating to materially inaccurate, defective, or non-conforming products.

7. Accuracy of Website Information

Genuine Suede makes reasonable efforts to maintain accurate and current information.

Nevertheless, the website may occasionally contain:

• Typographical errors;
• Pricing errors;
• Product description errors;
• Availability discrepancies;
• Technical inaccuracies.

We reserve the right to correct errors and update website information where necessary.

If an error materially affects a completed transaction, the customer will be provided with an appropriate remedy in accordance with applicable law.

8. Prices

Product prices displayed on genuinesuede.com may change without prior notice where legally permitted.

The price displayed during checkout generally applies to the transaction, except where an obvious technical or pricing error has occurred.

Applicable taxes, shipping costs, customs charges, or other fees will be handled according to the information provided during checkout and our applicable policies.

9. Payments

Payments may be securely processed through Shopify Payments and other payment providers made available through our checkout.

Genuine Suede does not generally store complete credit or debit card numbers when transactions are processed through third-party payment providers.

Payment providers may independently process customer information according to their own legal, security, and privacy requirements.

10. Order Acceptance

Submitting an order does not automatically guarantee acceptance.

Orders may be subject to:

• Payment authorization;
• Fraud screening;
• Inventory verification;
• Shipping availability;
• Compliance checks.

Genuine Suede may cancel or refuse an order where reasonably necessary, including where fraud, unauthorized payment, inventory errors, technical problems, or legal restrictions are identified.

If payment has already been collected for an order that we cannot fulfill, the applicable amount will be refunded.

11. Shipping

Shipping terms, estimated delivery periods, tracking procedures, customs information, lost-package procedures, and other delivery-related matters are described in our Shipping Policy.

Delivery estimates are not guaranteed unless expressly stated otherwise.

Mandatory consumer rights concerning lost, damaged, delayed, or undelivered goods remain unaffected.

12. Returns and Refunds

Returns, refunds, exchanges, cancellations, defective-product claims, and related procedures are governed by our Return and Refund Policy.

Genuine Suede provides a voluntary 60-day return and exchange period, subject to the eligibility conditions stated in that policy.

This voluntary policy does not replace or restrict statutory consumer rights.

13. Privacy and Personal Information

Personal information collected through this website is processed according to our Privacy Policy and applicable data protection laws.

Information may be processed for purposes including:

• Order fulfillment;
• Payment processing;
• Shipping;
• Customer support;
• Fraud prevention;
• Website security;
• Marketing where permitted;
• Legal compliance.

Privacy-related requests may be submitted to:

support@genuinesuede.com

14. Cookies

Our website may use cookies and similar technologies for purposes including:

• Website functionality;
• Shopping cart operation;
• Customer authentication;
• Analytics;
• Fraud prevention;
• Advertising;
• Personalization.

Where required by applicable law, non-essential cookies are subject to appropriate consent controls.

15. Third-Party Services

Our website may use services provided by third parties, including:

• Shopify;
• Shopify Payments;
• Payment processors;
• Shipping companies;
• Fulfillment providers;
• Analytics services;
• Advertising platforms;
• Customer support providers.

These companies may process information independently according to their own applicable terms and privacy practices.

16. External Links

The website may include links to third-party websites.

These links may be provided for convenience or informational purposes.

Genuine Suede does not control third-party websites and is not responsible for their:

• Content;
• Security;
• Availability;
• Products;
• Services;
• Privacy practices.

Users should review the terms and policies of third-party websites before using them.

17. Website Availability

We aim to keep genuinesuede.com available and operational.

However, website access may occasionally be interrupted because of:

• Maintenance;
• Technical problems;
• Security updates;
• Hosting issues;
• Network failures;
• Events beyond our reasonable control.

We do not guarantee uninterrupted availability of the website at all times.

18. Prohibited Activities

Users may not use this website to:

• Commit fraud;
• Conduct unauthorized transactions;
• Distribute malicious software;
• Attempt unauthorized access;
• Interfere with website security;
• Collect personal data unlawfully;
• Infringe intellectual property rights;
• Engage in phishing or deceptive activity;
• Abuse promotions or refunds;
• Violate applicable law.

Genuine Suede may restrict access or take appropriate action when unlawful or abusive activity is identified.

19. Fraud Prevention

To protect customers and our business, orders may be reviewed for fraud, payment abuse, identity misuse, or suspicious activity.

Verification may involve reviewing:

• Billing information;
• Shipping information;
• Payment information;
• Device information;
• Transaction patterns;
• Order history.

Where reasonably necessary, additional verification may be requested before fulfillment.

Legitimate customer rights will not be denied solely because an order undergoes a routine fraud review.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Genuine Suede LLC will not be responsible for indirect, incidental, special, or consequential losses resulting solely from website use where such liability may legally be limited.

Nothing in this Legal Notice limits liability that cannot legally be excluded, including applicable liability relating to:

• Fraud;
• Intentional misconduct;
• Gross negligence where applicable;
• Personal injury where legally attributable;
• Mandatory consumer protections.

21. Consumer Protection

Nothing in this Legal Notice is intended to remove, restrict, or waive mandatory consumer rights.

Customers may have additional protections under the laws of their country, state, province, or region.

Where mandatory law provides greater protection than this Legal Notice, the mandatory legal requirement will apply.

22. European Economic Area Customers

Customers in the European Economic Area may have statutory protections relating to:

• Distance selling;
• Cancellation rights;
• Product conformity;
• Refunds;
• Legal guarantees;
• Data protection.

These rights remain unaffected by this Legal Notice.

23. United Kingdom Customers

United Kingdom customers may have mandatory consumer rights concerning:

• Online purchases;
• Product quality;
• Product conformity;
• Cancellation;
• Refunds;
• Data protection.

Nothing in this Legal Notice limits rights that cannot legally be excluded.

24. United States Customers

Customers in the United States may have additional rights under applicable federal or state consumer protection laws.

Where state or federal law provides mandatory protections, those protections will apply.

25. International Customers

Genuine Suede may sell products internationally.

Customers purchasing from another country may be subject to local:

• Import regulations;
• Customs requirements;
• Taxes;
• Duties;
• Consumer protection laws.

Mandatory consumer protections applicable in the customer's jurisdiction remain unaffected.

26. Governing Law

This website is operated by Genuine Suede LLC.

To the extent permitted by law, matters relating to the operation of the website and these legal terms are governed by applicable laws of the United States and the laws applicable to Genuine Suede LLC.

This provision does not remove mandatory rights that consumers may have under the laws of their place of residence.

27. Dispute Resolution

Customers are encouraged to contact Genuine Suede before initiating formal proceedings so that we may attempt to resolve the matter directly.

Contact:

support@genuinesuede.com

Nothing in this Legal Notice prevents customers from exercising lawful rights through courts, regulators, consumer protection authorities, banks, payment providers, or other legally available mechanisms.

28. Policy and Website Changes

Genuine Suede may modify website content and legal policies when necessary to reflect changes in:

• Business operations;
• Products;
• Shopify functionality;
• Payment providers;
• Shipping practices;
• Legal requirements.

Changes will apply prospectively where required.

Previously acquired mandatory consumer rights will not be removed retroactively.

29. Severability

If any part of this Legal Notice is determined to be invalid or unenforceable, that provision will be interpreted or limited to the extent necessary under applicable law.

The remaining provisions will continue to apply.

30. Official Business Information

Legal Entity: Genuine Suede LLC
Trading Name: Genuine Suede
Website: genuinesuede.com
Customer Support Email: support@genuinesuede.com
E-commerce Platform: Shopify
Payment Processing: Shopify Payments and other payment options displayed at checkout

31. Contact for Legal Matters

For legal, compliance, intellectual property, privacy, regulatory, or business-related inquiries concerning Genuine Suede, contact:

Genuine Suede LLC
Genuine Suede
Website: genuinesuede.com
Email: support@genuinesuede.com

Please clearly describe the nature of your inquiry so it can be directed and reviewed appropriately.