Contact information
Contact Information
At Genuine Suede, operated by Genuine Suede LLC, we are committed to providing clear and accessible customer support.
If you have questions about an order, product, payment, shipping, return, refund, exchange, privacy request, or any other matter related to our store, you may contact us using the information below.
Customer Support
Genuine Suede LLC
Website: genuinesuede.com
Email: support@genuinesuede.com
Our customer support team can assist with:
- Order status;
- Shipping and tracking;
- Delivery issues;
- Returns;
- Refunds;
- Exchanges;
- Damaged or defective products;
- Incorrect or missing items;
- Payment questions;
- Order cancellations;
- Privacy requests;
- General product questions.
Order-Related Inquiries
For faster assistance with an existing order, please include:
- Your order number;
- The full name used when placing the order;
- The email address associated with the order;
- A clear description of your request.
Where relevant, we may also ask for photographs or other information reasonably necessary to review a product or delivery issue.
Returns and Refunds
For return, refund, or exchange requests, contact:
Please do not return products without first contacting our customer support team and receiving the appropriate return instructions.
Returns are handled in accordance with our Return and Refund Policy.
Shipping and Delivery Support
For questions regarding:
- Tracking;
- Delayed shipments;
- Lost packages;
- Packages marked as delivered;
- Incorrect shipping addresses;
- Damaged shipments;
contact:
Please include your order number whenever possible.
Privacy Requests
For questions regarding personal information or to exercise applicable privacy rights, contact:
Privacy-related requests are handled in accordance with our Privacy Policy and applicable data protection laws.
Payment Questions
For questions concerning:
- Payment authorization;
- Duplicate charges;
- Refund status;
- Transaction issues;
- Payment method concerns;
contact:
Payments may be processed through Shopify Payments or other payment providers displayed during checkout.
Certain payment-related matters may also require coordination with your bank, card issuer, or payment provider.
Business and Legal Inquiries
For legitimate business, legal, regulatory, or compliance-related inquiries concerning Genuine Suede, please contact:
Genuine Suede LLC
Email: support@genuinesuede.com
Website: genuinesuede.com
Please clearly identify the purpose of your inquiry so it can be reviewed appropriately.
Response Times
We make reasonable efforts to respond to customer inquiries as quickly as possible.
Response times may vary depending on:
- The nature of the request;
- Order volume;
- The complexity of the issue;
- Information required from carriers, payment providers, or fulfillment partners.
Sending multiple messages regarding the same request may not accelerate the response.
Electronic Communications
By contacting Genuine Suede electronically, you acknowledge that we may respond by email or through other electronic communication methods where appropriate.
Order-related communications may include:
- Order confirmations;
- Shipping notifications;
- Tracking updates;
- Refund confirmations;
- Customer service messages;
- Security or payment-related communications.
Official Contact Details
Company: Genuine Suede LLC
Brand: Genuine Suede
Website: genuinesuede.com
Customer Support: support@genuinesuede.com
For the most efficient assistance, please contact us through the email address listed above.