Terms of Service

These Terms of Service govern your access to and use of genuinesuede.com and any purchases made from Genuine Suede, operated by Genuine Suede LLC.

Throughout these Terms, the terms “we,” “us,” and “our” refer to Genuine Suede LLC.

By visiting our website, purchasing a product, creating an account, or otherwise using our services, you agree to be bound by these Terms of Service, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies made available through our website.

If you do not agree with these Terms, you should not use our website or services.

For assistance, contact:

support@genuinesuede.com

1. Online Store Terms

By using this website, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have obtained permission from a parent or legal guardian where required by law.

You may not use our products or services for any unlawful or unauthorized purpose.

You must not:

• Violate applicable laws or regulations;
• Attempt to interfere with the security or functionality of the website;
• Transmit malware, viruses, malicious code, or harmful software;
• Use the website for fraudulent activities;
• Attempt unauthorized access to customer accounts, systems, or payment information;
• Misuse our intellectual property.

A breach of these Terms may result in suspension or termination of access to our services.

2. Our Store Platform

Our store is hosted by Shopify.

Shopify provides the e-commerce platform that allows Genuine Suede to offer and sell products and services online.

Your use of certain website features may also be subject to Shopify's applicable technical, security, payment, and platform requirements.

3. Products and Services

We make reasonable efforts to display our products accurately, including their:

• Colors;
• Materials;
• Sizes;
• Features;
• Designs;
• Descriptions;
• Images.

However, the appearance of products may vary slightly depending on your device, monitor, screen settings, lighting, photography, or manufacturing variations.

Minor variations that do not materially affect the functionality or essential characteristics of a product are not necessarily considered defects.

We reserve the right to:

• Modify product descriptions;
• Update product information;
• Discontinue products;
• Limit quantities;
• Change product availability;
• Introduce new products or services.

Nothing in this section limits mandatory consumer rights relating to defective, misrepresented, or non-conforming products.

4. Product Availability

All orders are subject to availability.

Adding an item to your shopping cart does not reserve the product.

A product may become unavailable after an order is submitted due to:

• Inventory discrepancies;
• High demand;
• Supplier availability;
• Fulfillment issues;
• Technical errors.

If we cannot fulfill an item you purchased, we may cancel the affected item and issue an appropriate refund.

5. Prices

All prices displayed on our website are subject to change without notice.

Prices shown at checkout are the prices applicable to the transaction, except in cases of obvious technical or pricing errors.

Depending on your location, prices may or may not include:

• Sales tax;
• VAT;
• GST;
• Customs duties;
• Import charges;
• Similar government-imposed fees.

Applicable taxes collected by us will generally be calculated and displayed during checkout where supported.

6. Currency

The website may display prices in different currencies depending on customer location or available Shopify features.

Currency conversions may be provided by Shopify, payment processors, financial institutions, or other service providers.

The final amount charged may differ slightly because of:

• Currency conversion rates;
• Bank conversion fees;
• Card issuer fees;
• Payment provider charges.

Genuine Suede does not control fees imposed independently by your bank, card issuer, or payment provider.

7. Payment

We accept payment methods displayed at checkout.

Payments may be processed through:

Shopify Payments and other authorized payment providers made available through Shopify.

By submitting payment information, you represent that:

• The information provided is accurate;
• You are authorized to use the selected payment method;
• Sufficient funds or credit are available;
• The transaction is lawful.

Payment authorization does not necessarily mean that an order has been finally accepted or shipped.

8. Payment Authorization and Verification

We may take reasonable steps to verify payment information and protect against unauthorized transactions or fraud.

This may include reviewing:

• Billing information;
• Shipping information;
• Payment authorization;
• Transaction history;
• IP address;
• Device information;
• Fraud indicators.

In some circumstances, additional verification may be requested before an order is processed.

We reserve the right to refuse or cancel transactions reasonably suspected of fraud, unauthorized payment activity, or abuse.

9. Order Acceptance

Submitting an order constitutes an offer to purchase products from Genuine Suede.

An automated order confirmation does not necessarily constitute final acceptance of your order.

We may refuse, limit, or cancel an order where reasonably necessary, including cases involving:

• Suspected fraud;
• Payment authorization failure;
• Incorrect pricing;
• Inventory issues;
• Shipping restrictions;
• Technical errors;
• Violation of these Terms.

If payment has already been collected for an order we cancel, the appropriate amount will be refunded.

10. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate information for purchases made through our store.

This includes:

• Name;
• Email address;
• Billing address;
• Shipping address;
• Telephone number;
• Payment information.

Customers are responsible for reviewing order information before completing checkout.

If you discover an error after placing an order, contact:

support@genuinesuede.com

as soon as possible.

We cannot guarantee that changes can be made once fulfillment or shipping has begun.

11. Shipping and Delivery

Shipping times provided on our website are estimates unless otherwise expressly stated.

Delivery times may be affected by factors outside our reasonable control, including:

• Carrier delays;
• Customs processing;
• Weather;
• Transportation disruptions;
• Incorrect delivery information;
• Local postal conditions;
• Holidays;
• International shipping procedures.

Shipping and delivery are also governed by our Shipping Policy.

12. Title and Risk of Loss

Risk allocation for products will be determined according to applicable law and the delivery method used.

Nothing in these Terms limits consumer protections regarding goods that are:

• Lost in transit;
• Damaged during delivery;
• Incorrectly delivered;
• Never received.

Customers should contact support@genuinesuede.com if they experience a delivery issue.

13. Returns, Exchanges, and Refunds

Returns, exchanges, refunds, and defective-product claims are governed by our Return and Refund Policy.

Genuine Suede provides a voluntary 60-day return and exchange period, subject to the eligibility conditions described in that policy.

Any mandatory consumer rights applicable in your country remain unaffected.

14. Order Cancellations

If you wish to cancel an order, contact:

support@genuinesuede.com

as soon as possible.

We may be able to cancel an order before it enters fulfillment.

Once an order has been processed or shipped, cancellation may no longer be possible, and the customer may need to follow the applicable return procedure after receiving the order.

This does not affect statutory cancellation rights where applicable.

15. Promotions and Discount Codes

Promotions, coupons, discount codes, and special offers may be subject to specific conditions.

Unless otherwise stated:

• Promotions cannot be combined;
• Discounts have no cash value;
• Discount codes cannot be applied retroactively;
• Promotional offers may be limited to certain products;
• Promotions may end without prior notice where legally permitted.

We may cancel or reject promotional transactions involving obvious misuse, fraud, technical manipulation, or abuse.

16. Bundles and Promotional Offers

Products purchased as part of:

• Bundles;
• Buy-one-get-one promotions;
• Multi-buy offers;
• Free gift offers;
• Discount packages;

may be subject to special pricing calculations when products are returned.

Refund values may reflect the proportional price actually paid for the returned product.

We will not impose undisclosed penalties or unreasonable deductions.

17. Promotional Gifts

If a customer receives a free promotional item based on satisfying specific purchase conditions, return treatment may depend on the terms of the promotion.

Where legally permitted, the customer may be required to:

• Return the promotional item; or
• Have its disclosed promotional value considered when calculating the refund.

Mandatory consumer rights will not be restricted.

18. Accuracy of Information

We aim to provide accurate and current information on our website.

However, there may occasionally be:

• Typographical errors;
• Pricing errors;
• Product description errors;
• Availability errors;
• Technical errors.

We reserve the right to correct errors and update information.

If an error materially affects an order already placed, we will provide an appropriate remedy, which may include cancellation and refund.

19. Intellectual Property

All content available on genuinesuede.com, including where applicable:

• Logos;
• Brand names;
• Product images;
• Graphics;
• Website design;
• Text;
• Videos;
• Icons;
• Illustrations;
• Page layouts;
• Advertising materials;

is owned by, licensed to, or lawfully used by Genuine Suede LLC and is protected by applicable intellectual property laws.

You may use the website for personal and non-commercial shopping purposes.

You may not, without authorization:

• Copy;
• Reproduce;
• Republish;
• Distribute;
• Modify;
• Sell;
• License;
• Create derivative works from;

our protected content.

20. Customer Content

If you submit content to us, including:

• Reviews;
• Comments;
• Photographs;
• Videos;
• Testimonials;
• Product feedback;

you represent that you have the right to provide that content.

You must not submit material that:

• Infringes third-party rights;
• Is unlawful;
• Is fraudulent;
• Contains malware;
• Contains unlawful discriminatory or threatening content.

Where you expressly submit content for publication, you grant Genuine Suede a non-exclusive, royalty-free license to use that content for legitimate business purposes, subject to applicable privacy law.

21. Product Reviews

Reviews may be moderated to remove content that:

• Contains spam;
• Contains personal information;
• Is unrelated to the product;
• Contains unlawful material;
• Contains threats or abuse;
• Violates third-party intellectual property rights.

We do not remove genuine negative reviews solely because they express dissatisfaction.

22. Third-Party Services

Our website may integrate with third-party services, including:

• Shopify;
• Payment providers;
• Shipping providers;
• Analytics services;
• Advertising platforms;
• Customer support platforms.

Your interaction with third-party services may also be governed by their own terms and privacy policies.

We are not responsible for the independent acts or policies of third-party providers except where applicable law provides otherwise.

23. Third-Party Links

Our website may include links to external websites.

These links are provided for convenience.

Genuine Suede does not control third-party websites and is not responsible for their:

• Content;
• Security;
• Accuracy;
• Privacy practices;
• Products;
• Services.

Customers should review the terms and policies of third-party websites before using them.

24. Optional Tools

We may provide access to third-party tools or technologies that we do not directly control.

Such tools may be provided on an "as available" basis.

Your use of optional third-party tools is at your discretion and may be subject to additional third-party terms.

25. Prohibited Uses

You may not use our website or services:

• For unlawful purposes;
• To solicit unlawful activity;
• To violate intellectual property rights;
• To harass or threaten others;
• To submit false or misleading information;
• To distribute malicious code;
• To collect personal information unlawfully;
• To spam, phish, pharm, scrape, crawl, or interfere with website security;
• To circumvent security features;
• To commit payment fraud;
• To abuse discounts, refunds, or promotions.

We may restrict access where reasonably necessary to protect our customers or business.

26. Fraudulent Transactions

Genuine Suede may investigate suspicious transactions.

We may reasonably delay fulfillment while verifying an order if fraud indicators are identified.

If we determine that a transaction is fraudulent or unauthorized, we may:

• Cancel the order;
• Refund the legitimate payment method;
• Block fraudulent activity;
• Cooperate with payment processors or law enforcement where legally appropriate.

27. Chargebacks and Payment Disputes

If you believe there is an issue with a transaction, order, refund, or product, you may contact us at:

support@genuinesuede.com

If a chargeback or payment dispute is initiated, Genuine Suede may provide relevant transaction information to:

• Shopify;
• Shopify Payments;
• Banks;
• Card networks;
• Payment processors;
• Financial institutions.

This may include order records, tracking information, customer communications, and transaction information where legally permitted.

28. Privacy

Personal information submitted through the website is handled according to our Privacy Policy.

By using our services, you acknowledge that personal information may be processed as necessary for:

• Order fulfillment;
• Payments;
• Customer support;
• Fraud prevention;
• Shipping;
• Legal compliance.

29. Disclaimer of Warranties

To the maximum extent permitted by law, our website and services are provided on an "as available" basis.

We do not guarantee that:

• The website will always be uninterrupted;
• The website will always be error-free;
• Every technical issue will be corrected immediately.

However, nothing in these Terms excludes warranties, statutory guarantees, or consumer rights that cannot legally be excluded.

30. Limitation of Liability

To the maximum extent permitted by applicable law, Genuine Suede LLC will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website or products where such liability may legally be excluded.

This limitation does not apply to liability that cannot legally be restricted, including where applicable:

• Fraud;
• Intentional misconduct;
• Gross negligence;
• Personal injury caused by legally attributable negligence;
• Mandatory consumer protection rights.

Where liability may legally be limited, Genuine Suede's liability will be limited to a reasonable amount relating to the affected transaction.

31. Consumer Rights

Nothing in these Terms is intended to waive or restrict rights that consumers are legally entitled to under applicable law.

If any provision of these Terms conflicts with mandatory consumer law, the mandatory consumer law will prevail.

32. European Union Customers

Consumers located in the European Economic Area may benefit from mandatory consumer protection laws, including rights relating to:

• Distance contracts;
• Product conformity;
• Statutory guarantees;
• Returns;
• Refunds;
• Cancellation rights.

Where applicable, these statutory rights apply in addition to Genuine Suede's voluntary policies.

33. United Kingdom Customers

United Kingdom consumers may have rights under applicable UK consumer protection law concerning:

• Distance purchases;
• Product quality;
• Product conformity;
• Cancellation;
• Refunds.

Nothing in these Terms limits mandatory UK consumer rights.

34. United States Customers

Customers located in the United States may have additional rights under federal or state consumer protection laws.

These Terms do not limit rights that cannot legally be waived.

35. International Customers

Customers outside the United States are responsible for complying with applicable local laws relating to online purchases and imports.

Mandatory consumer protections applicable in the customer's jurisdiction remain unaffected.

36. Customs and Import Charges

International shipments may be subject to:

• Customs duties;
• Import taxes;
• VAT;
• Brokerage fees;
• Government charges.

Where such charges are not collected at checkout, they may be assessed by local authorities or carriers.

Genuine Suede does not control charges independently imposed by foreign customs authorities.

37. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Genuine Suede LLC and its officers, employees, agents, service providers, and affiliates from claims arising from:

• Your unlawful use of the website;
• Your violation of these Terms;
• Your infringement of third-party rights;
• Fraudulent activity conducted through your account.

This provision does not apply where prohibited by consumer protection law.

38. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The remaining provisions will continue in effect.

39. Waiver

Failure by Genuine Suede to enforce any provision of these Terms does not constitute a permanent waiver of that provision.

40. Entire Agreement

These Terms, together with the policies referenced on our website, constitute the agreement governing your use of our store and services.

They replace prior versions relating to the same subject matter, except where existing customer rights must legally be preserved.

41. Governing Law

These Terms are governed by applicable laws of the United States and the laws applicable to the jurisdiction in which Genuine Suede LLC is organized, without excluding mandatory consumer protections applicable in the customer's country or state of residence.

Where mandatory consumer law grants customers the right to bring claims in their local jurisdiction, nothing in these Terms removes that right.

42. Dispute Resolution

If a dispute arises, we encourage customers to contact us first at:

support@genuinesuede.com

so that we can attempt to resolve the matter directly.

Nothing in this section prevents a customer from exercising legally protected rights through:

• Courts;
• Payment providers;
• Consumer protection authorities;
• Regulators;
• Other lawful dispute resolution mechanisms.

43. Changes to These Terms

We may update these Terms of Service when necessary to reflect changes in:

• Our operations;
• Our products;
• Shopify functionality;
• Payment providers;
• Applicable laws;
• Business practices.

Changes apply prospectively unless otherwise permitted by law.

Any material rights associated with completed transactions will remain subject to applicable consumer protection requirements.

44. Termination

We may suspend or terminate access to our website if a user materially violates these Terms, engages in fraud, attacks website security, or uses the services unlawfully.

Termination does not affect rights or obligations that arose before termination.

45. Contact Information

Questions regarding these Terms of Service may be sent to:

Genuine Suede LLC
Genuine Suede Customer Support
Website: genuinesuede.com
Email: support@genuinesuede.com

For order-related requests, including returns, refunds, exchanges, cancellations, payments, or delivery issues, please include your order number whenever possible.